With 24/7/365 support, Customer Success, software updates, release planning, training, preventative maintenance, field service, KPI reviews, and engineering escalation, Berkshire Grey helps customers operate with confidence and accelerate time to value. Because it’s the right thing to do.
The success of automation is determined by what happens after go-live. Berkshire Grey Lifecycle Services helps customers meet strategic goals, maximize ROI, and operate with peace of mind through support, Customer Success, software updates, training, maintenance, data visibility, and continuous improvement after deployment. Your customers are counting on you to keep promises: orders shipped, service levels protected, labor plans managed, and operations running smoothly. We stand by you to help make sure your automation keeps its promises, too.
Set-it-and-forget-it software creates hidden operational risk. As software falls behind, companies can become more dependent on internal subject matter experts, face harder upgrade paths, and struggle to adapt systems as business requirements change. Berkshire Grey Lifecycle Services helps customers stay current with regular software updates and coordinated release planning, giving teams a simpler path to improvement over time. Keep your software current and your operation moving.
When production is on the line, you need more than a ticket number. You need people who understand automation in the real world: the system, the site, the workflow, and the operational stakes. From dedicated Customer Success Managers to technical support, field service, and engineering escalation, Berkshire Grey surrounds customers with people who care about helping their operations succeed. Peace of mind is knowing your automation partner is still there when the system has to perform in the real world.
The best issue is the one your operation never has to experience. Preventative maintenance helps customers reduce surprises, protect uptime, and keep operations moving when every hour matters. With planned maintenance, technical expertise, and support from people who know the system, Berkshire Grey helps customers stay ahead of disruption and operate with greater confidence.
Berkshire Grey Lifecycle Services combines included support and Customer Success services with optional advanced support offerings that customers can add as their operations evolve.
Berkshire Grey Lifecycle Services is built around long-term accountability. We help customers stay supported, current, maintained, optimized, and aligned to the outcomes their supply chain depends on. Because your automation has a job to do.
So do we.
