Berkshire Grey combines responsive 24/7/365 support with proactive Customer Success team, so your automation is not just installed. It is supported, monitored, improved, and aligned to your company’s goals after go-live, helping protect and grow the value of your investment for years to come.
We do not leave customers with installed technology and operational risk. We surround the automation with support, monitoring, escalation, planning, and continuous improvement.
Protect your automation investment with proactive maintenance, critical spare parts, 24/7/365 monitoring, rapid response, and lifecycle expertise that prevents unplanned disruption and downtime.
Your automation improves over time through performance optimization, strategic planning, and data-driven recommendations that expand capabilities, increase efficiency, and deliver greater long-term value.
“When a customer invests in Berkshire Grey, they are trusting us with a critical part of their operation and we take that personally. Our team stays engaged, proactive, and accountable long after go-live, protecting performance, responding when it matters, and continuously finding ways to make the system better. Our goal is simple: give every customer confidence that their investment will deliver value for years to come.”
With Berkshire Grey, automation is not just deployed. It is protected, supported, optimized, and continuously aligned to the outcomes your supply chain depends on. Our world-class service and success teams give you peace of mind that your automation is performing at its best.
Our 24/7/365 support gives your operation a direct path to help when production is on the line. Support access every day by phone, email, or BG web-based technical support portal.
Each customer is assigned a dedicated Customer Success Manager who serves as a primary relationship lead, helping coordinate communication, track priorities, support issue escalation, and align ongoing service activities with customer goals.
Customer Success keeps the automation tied to your business priorities, including throughput, service levels, labor strategy, peak readiness, and long-term network goals.
Our performance reviews and release planning help turn automation into an evolving operational advantage, not a static system.
We connect system performance to business outcomes by identifying trends, validating ROI, and prioritizing improvements that drive throughput, labor efficiency, and service-level attainment.
Customer dashboards and analytics put system performance, operator productivity, and actionable insights right at your fingertips.
